Refund policy

Thank you for choosing Dimension 7 for your digital products. We strive to provide the best quality and service to our valued customers. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

1. Refund Eligibility:

Our refund policy covers all digital products purchased directly from Dimension 7. To be eligible for a refund, the following conditions must be met:

– The refund request must be made within 14 days from the date of purchase.

2. Non-Refundable Items:

Certain situations do not qualify for a refund. These include, but are not limited to:

– Products that are no longer available due to changes in our product offerings.

– Products purchased through third-party platforms or vendors.

3. Refund Process:

To initiate a refund, follow these steps:

a. Contact our customer support team at [email protected] within 14 days of your purchase.

b. Provide your order details and the reason for your refund request.

c. If your request meets the eligibility criteria, our team will process your refund.

4. Refund Options:

Depending on the payment method used for the original purchase, refunds will be processed in the following manner:

– Credit/Debit Card: The refund amount will be credited back to the original card used for the purchase within 14 business days.

– PayPal or other electronic payment methods: The refund will be issued to the original account used for the purchase within 14 business days.

5. Fraudulent Activity:

Dimension 7 reserves the right to refuse a refund if fraudulent activity is suspected. If we find evidence of unauthorised access, misuse, or any other form of deception related to the purchase, we may decline the refund request.

6. Modifications to the Refund Policy:

Dimension 7 may update or modify this refund policy from time to time. Any changes made will be effective immediately upon posting the revised policy on our website. Please review our refund policy periodically to stay informed of any updates.

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at [email protected] . We are here to assist you and ensure your satisfaction with our digital products.

Last updated: 22nd July 2023

By making a purchase with Dimension 7, you acknowledge and agree to the terms and conditions of this refund policy.